The main purpose of this position is to receive, record, research and make decisions on card, ACH, and sharedraft disputes. The position will also involve analyzing the disputed transactions and other card activity to search for fraud patterns and work with their manager/supervisor to utilize available tools to mitigate future fraud. Additionally, the position involves answering the phone calls to their personal line as well as to the department’s group line assisting other employees with credit union questions. Assists other Payment personnel as requested for other duties as assigned.

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E.O.E. / Drug Free Workplace

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