Job Title: Case Manager/Family Support Specialist
Reports to: Program Manager, Strengthening Working Families Initiative
Status: Full time
Salary Range: $35-$39k
Position Summary:
The Case Manager will provide tiered, triage formatted case management services to participants and their families. In addition, this position will coordinate links to appropriate support services, training, and provide and track referrals.

Essential Duties and Responsibilities:
• Provide holistic and comprehensive case management services to participants, including intake assessment, case plan development, navigating child care systems and other support services, progress monitoring
• Assist in recruiting/community outreach activities
• Conduct participant eligibility verification and documentation according to funder and organizational guidelines
• Verify that all documents submitted by participants are accurate
• Maintain caseload for participants
• Review assessments results in order to help define Individualize Service Plan s (ISP) goals and milestones
• Provide guidance and monitor individual participant activities aimed at attaining set goals by creating and implementing an action plan to pursue goals/ barriers/ benchmarks specified in the ISP
• Connect families with needed and available community resources.
• Follow- up with clients and agencies as appropriate to document use/success of referral and coordinate linkages to support services
• Accurately track, input data, and maintain comprehensive case files for participants
• Collect and enter data into the Management Information System to comply with the requirement of performance measure data collection in funder-prescribed system
• Build and maintain key relationships with participants and their families
• Prepare reports, as required, for submission to management, funder and other partners

Bachelor’s degree in Social Work required, Master’s degree preferred. Knowledge of family-strengthening principles required. Must have experience in working with at-risk populations and prior work with individual/family counseling and the ability to work with individuals from diverse cultural, ethnic and social groups. Must have competence in working with parents who need direction as it relates to responsible parenting issues.
• Positive attitude about the work, ability to motivate, and empower participants
• Ability to build and maintain relationships and partnerships; maintain confidentiality, professionalism and maturity in handling sensitive information, participant interaction and community relations
• Experience in providing counseling and assessments
• Strong leadership, organizational and analytical skills
• Ability to organize, plan, and manage multiple tasks
• Ability to manage time efficiently and meet deadlines
• Excellent interpersonal skills: a collaborative, team-oriented approach
• Ability to work with and engage individuals of diverse backgrounds
• Exceptional written and oral communication skills
• Must possess a proficiency working with Microsoft Office Suite and the ability to successfully navigate through the Internet, Word, Excel, Power Point, and other applicable software
• This position will require independent travel between agency resource centers and other venues as required by position. Must maintain valid DL and insurance coverage on personal vehicle at all times during employment.
• Bilingual (English, Spanish, French, Creole) skills a plus.

Competitive Benefits Package offered: Health plan includes medical, dental and vision coverage. Employer-paid benefits include STD, LTD, ADD/Life; 403B retirement/investment savings plan.

Qualified applicants should email their resume and cover letter to: Human Resources at

OIC is an Equal Opportunity Employer

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