Posted: Feb 15, 2019
Alaant Workforce Solutions (formerly Linium Recruiting) is proud to partner an IT company in their search to hire a customer focused Technical Support Associate. This business is a locally owned and operated IT services company providing service to companies, large and small, up and down the East Coast.
In this role you will be responsible for the following duties:
• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements in procedures.
The successful candidate will possess the following skill set/experience:
• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases, and remote access
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues
• Excellent communication skills
Remote/telecommute work options are available, easy pass/toll reimbursement and tuition assistance is also a great perk of this company. The salary will commensurate with your skills and proven experience. If you are looking for a company that recognizes your hard work and capabilities with a proven path to grow your career and skills, then this opportunity will give you all of that and more.
To apply directly to this position, please visit the following job link:
For more details on this role contact:
Jaime Toolan, Senior Talent Resource Manager @ 518-689-3155, Jaime.firstname.lastname@example.org
Alaant Workforce Solutions (formerly Linium Recruiting) wants all interested applicants to know they are seeking a diverse workforce and are actively recruiting candidates in accordance with diversity, inclusion and equal opportunity policies.
Connect with us on LinkedIn, Facebook, Twitter, Instagram & Glassdoor.
Aligning businesses with the best employees so our community continues to thrive.