Job Title: Quality Improvement Coordinator
Positon Type: Full Time - Regular

General Statement of Duties
The Quality Improvement Coordinator will work closely with the Quality Improvement Manager in the development, design, implementation and evaluation of projects and programs to improve the health of WVP’s population. The Quality Improvement Coordinator will coordinate and act as a resource for quality improvement and patient safety activities designed to meet requirements of regulatory agencies.
Essential Position Functions
Program Development & Evaluation
 Collaborate with WVP and Primary Care staff to identify areas of disease burden in the plan population and formulate effective interventions
 Collaborate with WVP staff and to monitor the effectiveness of interventions (Plan-Do-Study-Act)
 Provide clinical perspective and expertise as necessary for program development and outreach to member clinics
 Coordinate and facilitate risk reduction strategies for quality and patient safety issues
 Provide clinical expertise to other department members, in evaluation of program outcomes, providing input for program activities
 Assist with documentation and implementation of Patient Centered Primary Care Home (PCPCH) activities.
 Provide guidance to clinic staff regarding documentation of metric activities
Program Implementation
 Take lead in the implementation and ongoing administration of health improvement programs and provide ongoing feedback to clinic staff
 Identify education/ training programs for providers, members, other health care workers and WVP staff in support of health improvement initiatives
 Work closely with staff to develop and implement training as appropriate
 Work with clinic staff to develop quality improvement processes at local level.
 Act as a resource for clinic staff for problem solving, and disseminate educational materials and other resources
 Collaborate with the IS Department in the development of a data tracking process
 Participate in collaborative health improvement initiatives with other health plans and organizations
 Manage the incident and event reporting system; interpret data for dissemination to diverse groups
Regulatory Compliance
 Coordinate and participate in periodic audits, general quality management and improvement activities, and other regulatory and accreditation activities, this may include participation in the analysis and summary of data for written reports and public presentations
 Maintain confidentiality of all discussions, records, and other data in connection with quality management activities according to professional standards
Essential Department and Organizational Functions
 Provide coaching and training on specific job responsibilities
 Perform other duties and projects as assigned
Knowledge, skills and abilities required
 Knowledge of current practices in disease management; prevention and screening guidelines, national comparison and benchmark programs, education/ teaching methods and outcomes evaluation
 Knowledge of quality improvement/performance improvement tools
 Knowledge of risk management and compliance programs
 Competency with computer software programs, e.g. MS Outlook, Word, Excel, and PowerPoint
 Ability to maintain strict confidentiality of information
 Ability to work with clinics that serve the medically vulnerable
 Ability to set goals independently and prioritize work to balance competing deadlines in a professional manner
 Excellent customer service skills
 Excellent written and verbal communication skills
 Ability to work in an environment with diverse individuals and groups
 Ability to manage multiple tasks
 Basic word processing skills
Education and/or Experience
A minimum of five (5) years of experience in healthcare preferably in a comparable position dedicated to quality and/or health improvement is required. Professional in Healthcare Quality (CPHQ) preferred; MPH preferred.
Working Conditions
The individual in this position will be expected to possess a high degree of initiative and motivation along with the ability to effectively collaborate and plan with coworkers and others. The individual will be in contact with a variety of professional and technical staff and must be customer service oriented and able to function under potentially tight time lines.
In addition the person in this position will spend approximately 75% percent of time working at a PC terminal with the remainder of the time spent in internal/external meetings. Depending on deadlines and travel, hours may extend beyond regular business hours. As an exempt position the working hours vary.
Equipment Used
Personal computer and other standard office equipment for recording, storing and presenting information.

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